ODeX (Online Documents Exchange) is your digital gateway to smarter EXIM operations. Designed specifically for the shipping and logistics ecosystem, ODeX connects shipping lines, freight forwarders, CHAs, importers, exporters, and terminals—making document exchange and payments seamless, secure, and efficient. If you’re in the business of moving cargo, ODeX is built for you.
Forget paperwork, queues, and unnecessary delays. ODeX digitizes the most critical parts of your shipping process—like invoice requests, DO releases, payments, and tracking. Users typically experience over 50% faster turnaround times, thanks to automated workflows and real-time coordination on a single platform.
ODeX is more than just software—it’s a cloud-based platform offering an integrated suite of digital tools tailored to the shipping industry. As a tech-first company, we deliver not just functionality but deep operational support, making ODeX a true partner in your EXIM success.
Yes. ODeX is integrated with major shipping lines and terminals across India and select global locations. Whether you’re working across ports or carriers, our platform lets you manage all your documentation and payments in one secure space.
ODeX is purpose-built for both import and export operations. From Delivery Orders and invoices to Shipping Bills and HBLs, the platform supports your full documentation and payment journey—regardless of shipment type.
ODeX offers a comprehensive suite of digital EXIM solutions, covering end-to-end documentation and payment processing. Key services include electronic Delivery Orders (e-DOs), invoice requests, eHBL, CFS requests, VGM submissions, online payments, and real-time shipment tracking — for both import and export operations.
ODeX simplifies the DO process by enabling electronic DO (e-DO) requests once an invoice is released and payment is confirmed. The system sends instant notifications when the DO is ready, allowing users to download it directly from the dashboard — eliminating delays and manual follow-ups.
Yes. ODeX automates the creation and delivery of receipts and invoices for all digital transactions. Users can access downloadable reports, track payment history, and use reconciliation tools to streamline financial management in EXIM workflows.
Absolutely. ODeX enables one-click manifest generation for both India and UAE, ensuring accuracy and compliance with customs regulations. The platform syncs data automatically, reducing manual errors and simplifying customs clearance documentation.
Definitely. ODeX provides export-specific features such as Shipping Bill submission, Forwarding Note requests, and Export Counter operations — including BL uploads, re-releases, and Form 13/Form 11 submissions. These tools are designed to streamline every stage of the export documentation journey.
To register your company on ODeX, visit www.odexglobal.com, click on "Login," and then select "Register New Company." You'll be asked to provide your company name, contact details, and upload documents like GSTIN, PAN, and license copies based on your business category. The process is fully online and secure.
Choose your company type based on your role in the EXIM and logistics ecosystem. Options include CHA (Custom House Agent), Freight Forwarder, Importer, Exporter, Shipping Line Agent, or other service providers. The document requirements will vary depending on the selected type.
ODeX typically verifies and approves new company registrations within 24 hours. Once approved, you will receive a confirmation email with your login credentials and a temporary password to access the platform.
If your ODeX registration is delayed or rejected, check your email for any update or document clarification. If no communication is received within 24 hours, you can reach out to ODeX support with your registration reference number for further assistance.
Yes. If you’ve forgotten your password, simply click on "Forgot Password" on the login page. Enter your registered email address, and ODeX will send you a temporary password to reset your credentials securely.
ODeX supports multiple secure payment options including Net Banking, UPI, debit and credit cards, digital wallets, and PayCargo. For enhanced control, users can also opt for VAN (Virtual Account Number) based payments, ensuring faster and more reliable EXIM transactions.
To make a payment, log in to your ODeX account, go to the "Invoices" section, select the relevant invoice, and choose your preferred payment method. Once the transaction is completed, receipts are auto-generated and available for download in your dashboard.
Yes. ODeX enables bulk invoice payments through a single reference number, helping users save time and streamline financial processing for multiple shipments.
The "Pay Later" feature allows you to pay just 25% of the invoice upfront and split the remaining 75% into three biweekly installments. This helps businesses manage liquidity without delaying cargo clearance or documentation.
If your payment remains in an "Initiated" or pending status, email your payment confirmation or screenshot to support@odexglobal.com. Our team will manually validate and update the payment to avoid delays in delivery order release or document processing.
If you experience platform errors, loading delays, or features not working, please email support@odexglobal.com with a screenshot and a short description of the issue. Our technical team will work to resolve it promptly.
ODeX provides real-time tracking via your dashboard. Each module includes a "Track Request" feature that shows the current status — such as requested, verified, confirmed, or rejected — for delivery orders, invoices, payments, and more.
Yes. If a request (like a Delivery Order or invoice) is rejected, you can make the required changes and resubmit it directly through your ODeX dashboard. The process is designed for quick correction and minimal disruption.
General support is available via email at support@odexglobal.com. Please check our Contact Us page for more information.
ODeX aims to respond to our support tickets within 24 hours. For urgent issues like stuck payments or DO rejections, you may receive priority assistance to avoid operational delays.
Yes. ODeX enables direct API and system integrations for shipping lines, port terminals, and financial institutions. These integrations ensure real-time data exchange, faster approvals, and end-to-end digital collaboration.
Businesses interested in partnering with ODeX — including logistics providers, fintech platforms, and trade associations — can reach out via our Contact Us page or email partnerships@odexglobal.com.
ODeX is trusted by leading shipping lines, freight forwarders, and CFS operators. We’re integrated with platforms like PayCargo and actively collaborate with industry bodies such as AMTOI, CSLA, and FFFAI to promote digital trade.
Absolutely. ODeX offers flexible partnership models — including white-label solutions, affiliate partnerships, and regional reseller programs — tailored to your business objectives and market reach.
ODeX offers comprehensive partner support, including onboarding assistance, technical API documentation, joint go-to-market strategies, and operational coordination — ensuring success at every stage of the partnership.
Yes. ODeX is ISO/IEC 27001:2013 certified, adhering to globally recognized standards for data security and privacy. We ensure secure handling of sensitive information across all user interactions.
All payments on ODeX are encrypted and routed through trusted banking gateways. Our platform uses multi-factor authentication, access controls, and audit mechanisms to safeguard every transaction.
These certifications reflect our commitment to delivering secure and reliable digital trade solutions.
Yes. All user actions, document submissions, and financial transactions are time-stamped and logged with audit trails. This enables complete transparency and supports regulatory compliance.
Absolutely. ODeX provides automated, audit-ready reports for financial records, document histories, and operational data. These reports support compliance audits, internal controls, and statutory reporting with ease.
